I did a fresh install of QuickBooks Pro 2013 on a new machine and noticed I was getting an error message when I was trying to “Set Up Online Services”.
An Error occurred while updating the branding files!
Please restart the Online Banking Setup Wizard to initiate the update process again.
Then I’ll hit the “OK” button only to proceed to this error message:
An unexpected error occured. A critical file that contains the financial institution data is not in the correct format or missing.
Error message number: [OLSU-1022]
Press OK to have QuickBooks download this file for you. After the download, restart the Online Banking Setup Wizard.
The QuickBooks given solution didn’t work for me. Then I remembered I had perfectly working files on other computers, so I just copied the files from the working computers to mine.
Download the four files I’ve shared here:
Go to the following folder on your computer and move your downloaded files to that directory:
Right click the four selected files in the designated folder in STEP 2 and select “Properties”. Then make sure the “Read-Only” option is checked, and you should be good to go!
Many of my banking institutions don’t have QuickBooks files (.QBO) to use Quick Connect with and only offer the Quicken files (.QFX). I’ll cover how to convert QFX files to QBO files in a different post.